Soble Law Firm
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    Client Welcome Guide

    Everything you need to know about working with us.

    Office Hours

    Monday - Friday: 8:30 AM - 5:30 PM

    Our legal team is highly scheduled. We strongly encourage you to schedule your calls with us. We will return calls and emails the next business day. The fastest scheduling is done through Jade, AI Agent, at (313) 312-4090

    There is a charge if you need to contact us over the weekend.

    Contact Information

    Phone & Fax:

    888-789-1715

    10 page fax limit

    Email:

    Team@ProvenResource.com

    Use subject line to direct your inquiry (Billing, Documents, Appointments)

    Text “PROVEN” to 36260 to receie your Soble Law App. 

    Document Handling & Submission

    Important guidelines for submitting and managing your documents

    Email Documents

    • Scan documents into PDF format

    • Please do NOT send JPEGs by email, send pdfs.  A UPS or FedEx store may help.

    • Email to: Team@ProvenResource.com
    • Use your assigned Google Documents link
    • Time and date stamp all correspondence

    Original Documents

    KEEP YOUR ORIGINALS!
    • • Send only copies to us. You can email or have scanned at a UPS store.
    • • We are not responsible for originals
    • • We will not return hard copies
    • • Save envelopes and letters (important for your case)

    Dropping Off Documents

    • • Available for pickup with 48-hour advance notice
    • • No mail or courier service available
    • • Clients responsible for original documents

    Fax Documents

    • • Use 888-789-1715
    • • 10 page limit per fax
    • • For more than 10 pages, mail or scan from UPS

    Client Portal

    Secure access to view, upload, and download documents and pleadings related to your case.

    New clients: You'll receive an invite to log into your secure file and select a username and password.

    Please send your documents through the secure portal for best security.

    Knowledge Base

    We have an extensive knowledge base with frequently asked questions that might be important to you.

    For the fastest way to get answers to your questions, start there!

    Appointments & Court Calendar

    Schedule appointments: The best way is to “book” an appointment through our system.

    Early evening appointments available
    Saturday morning appointments available

    Both available upon request. Link to our calendar here.

    Court Calendar: Advises clients of upcoming court dates. Check your portal regularly for updates.

    Online Payments

    Clients can pay bills online using bank-encrypted software for secure transactions. LawPay is PCI DSS certified. LawPay’s online portal is certified as a Level 1 Service Provider, the highest security level available.

    Secure & Convenient: Pay your bills anytime through our encrypted payment system.

    New Client File Setup

    Average File Timeline

    • • Standard setup: About 1 week
    • • With 3rd party authorizations: 7-10 business days. Every case is different. Please make sure that you timely complete your client registration packet.

    What You Can Expect

    • • Client portal invitation
    • • Secure file access setup
    • • Username and password selection
    • • Initial case review and contact

    Quick Reference

    Keep these important contacts and procedures handy

    Phone/Fax

    888-789-1715

    Email

    Team@ProvenResource.com

    Client App

    Text "PROVEN" to 36260